INSURER OF THE YEAR

• Which aspects of your success set you apart from the competition? Perhaps you’ve adopted an innovative approach to settling claims, or you’ve gone the extra mile to grow, network and build positive industry relationships. Do you have a dynamic and collaborative ecosystem worth shouting about? What makes you the best?   

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BROKER OF THE YEAR

• How do you respond to the demands of your client in a way that supports and recognises their needs? How do you nurture new business and go the extra mile to offer relevant products and value-added services? Tell us why you’re the bees knees!​

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BODYSHOP OF THE YEAR​

• The UK’s motor repair industry continues to tackle its fair share of trials and tribulations. From skills shortages to supply chain issues, how are you demonstrating resilience in the face of these challenges and futureproofing your approach to modern repairs?

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LAW FIRM OF THE YEAR

• Making the client your central focus is vital to your success. How do you prioritise this higher level of care whilst contributing to the welfare of your staff and endorsing the wider legal community? Let us know what makes you the best law firm!

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MANAGING GENERAL AGENT OF THE YEAR

• Tell us how your capabilities have significantly streamlined processes and showcased competitive edge within the supply chain. Demonstrate your agility and speed to react. How is your extensive expertise delivering an exceptional experience? What makes you the best?

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INSURTECH OF THE YEAR

• Are you driving innovation and change in the insurance industry? How does your technology offering enhance processes and enrich the customer experience? Are you seamlessly integrating into your carrier’s service whilst encouraging digital transformation? Let us know how you’re shaking things up!

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ACCIDENT MANAGEMENT COMPANY OF THE YEAR

• Providing a seamless end to end service for your customers and eliminating the stress of dealing with the aftermath of an accident must remain your top priority. How do you go the extra mile to offer peace of mind to your customers and ensure that the credibility of your work stays front and centre of your service offering? ​ ​

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OUTSTANDING COMMITMENT TO TRAINING & APPRENTICESHIPS

• The insurance ecosystem continues to face a widespread talent crisis, with more people retiring from the sector than those coming in at entry level. Tell us what you’re doing to nurture the skillset of your staff in the face of these challenges. How are you committed to providing bespoke training and apprenticeships for the Next Generation of claims industry professionals? 

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BEST GREEN INITIATIVE

• It’s not easy being green! How are you shifting focus to prioritise your net-zero goals as a key part of your day-to-day operations? How are you measuring your sustainable development?

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SUPPORTING THE INDUSTRY (1-25 EMPLOYEES) 

• Success comes in many forms, and rarely happens in a vacuum. Demonstrate how you have supported the insurance sector through your professional services, products and expertise, adding value to improve performance and final outcomes. Your company must be made up of no more than 25 employees.

 

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SUPPORTING THE INDUSTRY (26+ EMPLOYEES)

• Success comes in many forms, and rarely happens in a vacuum. Demonstrate how you have supported the insurance sector through your professional services, products and expertise, adding value to improve performance and final outcomes. Your company must be made up of 26 employees or more.

 

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INNOVATION OF THE YEAR

• The insurance industry loves to embrace evolution. Where a need has been identified, which new innovations have made the biggest impact across the sector over the last 12 months, and how has this been integrated and implemented into the claims process? Be sure to tell us about what you set out to do in terms of the aim of innovation, and how those goals are being met!

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TECH INITIATIVE OF THE YEAR

• How has the development of new technology enhanced the quality of your processes and operations, perhaps in the form of cost effectiveness, improved customer service or efficiency?   

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MAJOR LOSS AWARD

• When catastrophe strikes, customers need to know that they’re in safe hands. Tell us about a particularly challenging claim (or claims) where a major, unprecedented loss has occurred. How did you spring into action, and what did you do differently to go above and beyond for the customer in order to provide reassurance, settle the claim, and get things back on track?

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FIGHT AGAINST FRAUD 

• We are looking for outstanding examples of detecting and countering fraud within the claims industry. This could be a team effort within your organisation, or it could be through collaboration with third parties.  

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RISING STAR OF THE YEAR

​Must be the age of 35 or under on the date of ceremony, please provide date of birth in nomination.

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• Let us know who we should be looking out for, and why! Maybe they’re making strides in their professional development, or setting an example for the way that the claims process should evolve over time. How are they demonstrating a commitment to their role, or to the wider industry? What contribution are they making, and why would others benefit from following suit?

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GIVING BACK TO CHARITY

• ​As a business, how have you demonstrated your willingness to support charities and raise funds for good causes? How have you encouraged your team to engage with your fundraising efforts, and what results have you seen from your hard work? Don’t be shy – tell us how your generosity and kindness is changing lives!

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BEST CUSTOMER SERVICE

• The claims industry is built on trust and a dedication to excellent customer service. With that in mind, how do you show a commitment to the customer through your actions as well as your words? How are you training your customer support teams to approach situations with empathy and understanding when things go wrong, and how do your processes support this? Tell us why your customers love you!  

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BEST PLACE TO WORK

• What makes your employees proud to turn up to work every day? What incentives have you put in place to offer work/life balance, reward success and provide a safe space for your staff to thrive? Let us know what makes your place of work the best place of all!

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DIVERSITY, EQUITY AND INCLUSION AWARD

• Promotion of Diversity, Equity and Inclusion (DE&I) is key to unlocking business success. How have you embraced DE&I principles within your workplace culture, for staff as well as customers? How are you making your company accessible for all? Demonstrate how you measure the efficacy of a diverse workplace. What are the effects of these incentives in practice, and how do they align with your long-term business goals for a modern claims industry?​

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​​​​​​​​​​​​​​INDUSTRY WOMAN OF THE YEAR

• This prestigious award is not up for nomination, but will be selected by the panel of judges.

 

 

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OUTSTANDING ACHIEVEMENT OF THE YEAR

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• This prestigious award is not up for nomination, but will be selected by the panel of judges.
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LIFETIME ACHIEVEMENT AWARD 

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• This prestigious award is not up for nomination, but will be selected by the panel of judges.

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